Last updated: September 2025
Overview

Knee Drive Gilde (KDG) ships all orders using trusted carriers such as UPS, FedEx, or local postal services. We always select the most efficient carrier based on your delivery address to ensure safe and timely delivery.

Shipping Destinations

  • KDG ships both domestically and internationally.
  • Deliveries are available to valid residential and business addresses (no P.O. Boxes).
  • Shipping rates vary depending on the destination region.
  • International orders may be subject to import duties, customs taxes, and VAT, which are not included in KDG shipping charges and must be paid by the customer upon delivery.
  • Delivery times vary depending on the carrier and location.

💡 Tip: Customers outside Canada or the U.S. are encouraged to check if there is a local KDG distributor for potentially lower shipping and import costs.

Order Processing & Delivery Timeline

  • Orders are processed within 3–5 business days (Monday–Friday).
  • Orders placed on weekends or Canadian federal holidays will begin processing on the next business day.
  • Estimated delivery times:
    • UPS Ground: 5–10 business days (depending on location)
    • FedEx Ground: 5–10 business days (depending on location)

👉 Total standard shipping time (including processing and transit) is generally completed within 21 business days.

Tracking Information

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • Multiple-item orders may ship separately, each with its own tracking number.
  • Tracking updates depend on the carrier:
    • UPS / FedEx: Frequent and detailed updates.
    • Canada Post / USPS: Updates may be less frequent; some packages may arrive with minimal scans, which is normal.

When to Contact Support

  • Unshipped orders: If your order has not shipped within 5 business days after placement.
  • UPS / FedEx shipments: If no tracking updates appear after 7 business days.
  • Canada Post / USPS shipments: If no tracking updates appear after 10 business days.

📧 Please contact us at support@kneedrivegilde.com with your order number.

Lost Package Resolution

  • If a package shows no movement after 7 business days, KDG will open a carrier investigation.
  • Once confirmed lost, we will provide a replacement shipment or refund.

Holiday Season Guidelines

During November–December peak periods, please expect:

  • Longer processing times
  • Potential weather-related delays
  • Less frequent tracking updates

We recommend placing holiday orders early to ensure timely delivery.

Need Assistance?

Your satisfaction is our priority.
For shipping-related questions, please contact us at:
📧 support@kneedrivegilde.run